March 21-23, 2018
Orange County Convention Center
Orlando, FL
PRODUCED BY:
American Pet Products Association (APPA) Pet Industry Distributors Association (PIDA)

Attendee Frequently Asked Questions

Buyer Attendee Information

General Information for Buyers

1.
I attended previously but do not remember my Username and Password.

2.
Can I pre-register to attend Global Pet Expo?

3.
What are the qualification requirements? How do I qualify?

4.
How large does the required invoice have to be?

5.
I am a pending registrant. What now?

6.
I do not meet the qualification requirements. Can I still attend the show?

7.
Other people have attended from my company, but this is my first time, what is the best way to register?

8.
How can I register additional employees?

9.
I am reluctant to provide my email address. Is it really necessary?

10.
I need to apply for visa and require a letter of invitation.

11.
I did not receive the email with my login credentials, my registration confirmation or show updates even though I have given you my current email address.

12.
Can I register on-site?

13.
I am a manufacturer. Can I attend the show as a buyer?

14.
What is a manufacturer representative?

15.
Is the show open to the public?

16.
I never received my badge in the mail, what should I do?

17.
My name is misspelled on my badge and I would like to correct it.

18.
The name of my company has changed, and I would like to update my badge.

19.
Our registration category is incorrect, how can I change it?

20.
How can I get a list of exhibitors and their booth numbers?

21.
Is there any way to preview New Product Showcase entries?

22.
Is there a schedule posted that shows all the show hours, seminars and special events?

23.
Do I really need a badge holder?

24.
Is there a dress code?

25.
Is there a cost to attend the seminars?

26.
Are children permitted on the show floor?

27.
May I bring my pet to the show?

28.
Are cameras allowed on the show floor?

29.
Are there travel and hotel discounts available?

30.
Is there a headquarters hotel?

31.
I need directions to the Orange County Convention Center

32.
Is there a shuttle bus service available?

33.
Where is the best place to park?

34.
Will it be possible to make reservations and travel plans for next year's show?


Buyer Attendee Information

General Information for Buyers

1.
I attended previously but do not remember my Username and Password.

Previously qualified buyers should go to www.globalpetexpo.org/register.  Click the LOGIN link after YES.  Then, use the “I forgot my Password” option below the “Username” box.  The trick is that we must have your current email address in our records. If you do not receive a response after entering your email address, we may not have your current email address on file.  To update or confirm your email address, send an email to cbonifati@americanpetproducts.org.

2.
Can I pre-register to attend Global Pet Expo?

Yes. Pre-registration for Global Pet Expo is available at www.globalpetexpo.org/register.

*Companies sending buyer attendees for the first time must qualify by following prompts for "New Account Qualification" (http://globalpetexpo.org/buyer/newbuyer.asp).

*Buyers who have attended previously may register quickly and easily at the  "Buyer Login"  by entering their Username and Password which was assigned when they qualified originally.  Forgot your Username and Password?  See #1 above.

3.
What are the qualification requirements? How do I qualify?

A complete list of qualification requirements is available here. To access the Qualification form please click here 

4.
How large does the required invoice have to be?

The invoice needs to be for a minimum of $250. Several invoices adding up to that amount work fine also. The invoice should also be for several dozen of at least one item or dozens of an assortment. The invoice/s must reflect wholesale prices, i.e., invoices must be from PetEdge Dealer services, not PetEdge consumer catalog. Packing slips, eBay purchases, invoices for supplies, ingredients and retail receipts do NOT qualify. 

5.
I am a pending registrant. What now?

"Pending" does not mean you are registered as a qualified attendee, it will, however, enable you to receive email alerts and mailings about the show.  “Pending” means we have not yet received two acceptable proof of business.

Pending registrants will receive a Registration Confirmation by email once their proofs of business have been reviewed and verified as qualified. Proof of business can be scanned and emailed to buyers@americanpetproducts.org or faxed to (203) 532-0551.

 

6.
I do not meet the qualification requirements. Can I still attend the show?

If you do not qualify as a buyer, you may still be able to attend the show as an Industry Visitor. There are two options:  Friday only ($250/person); or Thursday and Friday ($600/person).  If of interest, please contact Annie Rotberg at annie@americanpetproducts.org.

7.
Other people have attended from my company, but this is my first time, what is the best way to register?

The easiest way for a new person from a company that qualified previously is to have another person within the company who has attended the show previously register you. They simply log on with their Username and Password where they will find a link to "Register Company Attendees". When they register you, it is important that they provide your email address so you receive your registration confirmation. 

If there is no one from your company to assist you, email cbonifati@americanpetproducts.org and request assistance as a new attendee from a previously qualified company.

8.
How can I register additional employees?

Go to http://globalpetexpo.org/buyerlogin and enter your Username and Password. Once you have logged in, there is a "Register Company Attendees" utility in the lower right hand corner of the page. Click on it to review the registration status of others who have attended previously. There is also a blue button to "Register A NEW Attendee" that opens another window so you can register new people. A registration confirmation is emailed to each email provided. Each registration confirmation contains each registrant's sample badge with a bar code used to print their badge on-site.

9.
I am reluctant to provide my email address. Is it really necessary?

Global Pet Expo and APPA use your email address for three reasons: 1. To email your registration confirmation 2. To email your login credentials if you forget them 3. To communicate important news about Global Pet Expo that will enhance your attendance and investment in coming to the show such as news about when registration opens, how to get the best possible hotel rates, and links for exhibitor information. IMPORTANT NOTE: We do not make your email address available to any third party for any reason. If you wish to make your email address available to our exhibiting members, you may opt-in to this service by logging in with your username and password and adjusting the setting. Please note that this is an opt-in feature and not enabled by default. 

10.
I need to apply for visa and require a letter of invitation.

Global Pet Expo will provide a Letter of Invitation to qualified buyers who are registered for the Global Pet Expo. To complete the request form, click here (http://globalpetexpo.org/buyer/letterofinvitation.asp) . Login is required. Username and Password available only to qualified buyers. Forgot your usename and password? See #1 above.

11.
I did not receive the email with my login credentials, my registration confirmation or show updates even though I have given you my current email address.

First check your spam and junk mail folders. Some email providers filter emails from globalpetexpo.org and americanpetproducts.org unless you have identified them as "safe senders". This can usually be done by simply highlighting the email address and using the drop-down menu to specify the sender as safe. Different email providers may use different techniques for this.  If the problem persists, please contact Chris Bonifati (cbonifati@americanpetproducts.org) to confirm the email address that we have on file. 

12.
Can I register on-site?

Pre-registration is recommended, but on-site registration is available. Companies qualifying for the first time must be prepared to stand in long lines and must be sure to bring the two required proofs of business. One of which must be a wholesale invoice from a manufacturer or distributor. No one is permitted into the show without the required two (2) proofs of business. Please click here for acceptable options. RETURNING qualified buyers must have company ID and personal photo ID.

13.
I am a manufacturer. Can I attend the show as a buyer?

Manufacturers may only attend the show as exhibitors and must be APPA members.  For more information go to www.americanpetproducts.org/membership

14.
What is a manufacturer representative?

Manufacturer representatives are defined as independent, third party agents who represent two or more manufacturers in a sales capacity.  For more information click here.

15.
Is the show open to the public?

No, Global Pet Expo is open to the trade only, to qualified buyers or qualified representatives.  Click here for more information regarding qualification and requirements. 

16.
I never received my badge in the mail, what should I do?

We are no longer mailing badges. You may login to your account at any time to print out your registration confirmation.  Pre-registered attendees may print out their badge quickly and easily using the bar code on their registration confirmation email. A photo ID will also be required.

17.
My name is misspelled on my badge and I would like to correct it.

Simply go up to THE HELP DESK on-site to request a correction and to print out a copy of your corrected badge. Business and personal identification will be required.

18.
The name of my company has changed, and I would like to update my badge.

To change or update the name of your company you must send in a wholesale invoice under the new company name.  The invoice must be for pet products purchased in quantity from a manufacturer or distributor for resale. Documents may be faxed to the attention of "Buyer Registration" 203-532-0551, or scanned and emailed to buyers@americanpetproducts.org with a cover sheet explaining the update. On-site, the invoice must be brought to the Buyer Qualification counter.

19.
Our registration category is incorrect, how can I change it?

After logging in to "Buyer Account Login" use the "Update Company Information" utility located in the lower right side of the page. Please note that there are two levels used to describe your registration category, e.g. Level One would be "Single-Unit" and Level Two would be "Pet with Dry Goods only".

20.
How can I get a list of exhibitors and their booth numbers?

The 2017 Exhibitor List is available by using drop-down menu options under the blue BUYER tab on www.globalpetexpo.org.   Qualified buyers are able to view the expanded Exhibitor contact information (products,contact information,etc) by logging in with their Username and Password. Forgot your username and password? See #1 above. 

21.
Is there any way to preview New Product Showcase entries?

No.  Unfortunately we found it was too difficult to keep this list up-to-date and accurate so it is no longer available to review prior to the show.

22.
Is there a schedule posted that shows all the show hours, seminars and special events?

23.
Do I really need a badge holder?

Your badge holder color identifies you as a qualified buyer to exhibitors. Only attendees with a valid badge and badge holder are permitted onto the show floor. When you pick up your badge holder, you verify your attendance at Global Pet Expo. Attendees who do not verify their attendance are removed from the qualified buyer invitation list after a while and must go through the qualification process all over again.

24.
Is there a dress code?

Business casual is encouraged as the appropriate attire at Global Pet Expo.

25.
Is there a cost to attend the seminars?

Pre-registration is recommended but seminars are free to attend for registered attendees. To see the seminar schedule please go to http://globalpetexpo.org/seminars.

26.
Are children permitted on the show floor?

No children under the age of 16 are allowed onto the show floor at any time. There are NO exceptions. ID may be requested. A professional Day Care service will be available during show hours for children under the age of 16. More information is available at https://www.kiddiecorp.com/appakids.htm

27.
May I bring my pet to the show?

No. Exhibitors are permitted to bring animals as part of the exhibit into the show. No other pets are allowed. Service dogs are permitted. Documentation is appreciated. Please stop by the Show Office for authorization.

28.
Are cameras allowed on the show floor?

Taking photos or video of exhibit booths without the exhibitor’s permission is prohibited. No photography or video is permitted in the New Products Showcase. Pleasesee the rest of the Show Rules here

29.
Are there travel and hotel discounts available?

OnPeak is the Official Travel Agency of Global Pet Expo and is your best resource for the lowest rates offered at participating hotels near the Orange County Convention Center. Due to the large volume of rooms reserved for Global Pet Expo attendees, OnPeak is able to negotiate the lowest rates available. Many of the hotels offer complimentary shuttle bus services to and from the convention center. Go to http://globalpetexpo.org/hoteltravel.asp for more information.

30.
Is there a headquarters hotel?

There is not a headquarters hotel. OnPeak's website is very user-friendly and is designed to help you choose based on your budget, the location and the dates you are traveling. Don't miss the "map" tab which shows locations of all the hotels in the block reserved for Global Pet Expo attendees.

31.
I need directions to the Orange County Convention Center

32.
Is there a shuttle bus service available?

Yes, complimentary shuttle bus services are available to and from participating hotels and the convention center during show hours.

33.
Where is the best place to park?

The Orange County Convention Center (OCCC) operates on-site vehicle parking at both their West Building and their North/South Building. Additional parking is also offered at the OCCC's Canadian Court Garage and neighboring hotels and entertainment complexes. For more information please click the following link, http://www.occc.net/global/parking.asp

34.
Will it be possible to make reservations and travel plans for next year's show?

Yes, OnPeak has a designated kiosk located near the Registration area. They are available to help you with any questions you may have about booking arrangements for Global Pet Expo 2018 which will be in Orlando once again, March 21-23, 2018. Further information on travel arrangements is available on our website at www.globalpetexpo.org/housing.

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