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Home // Buyer Information // Attendee Frequently Asked Questions
Attendee Frequently Asked Questions
1. I attended previously but do not remember my Username and Password.
2. Can I pre-register to attend Global Pet Expo?
3. Other people have attended from my company, but this is my first time, what is the best way to register?
4. I am reluctant to provide my email address. Is it really necessary?
5. I did not receive the email with my login credentials, my registration confirmation or show updates even though I have given you my current email address.
6. How can I register additional employees?
7. Can I register on-site?
8. Is the show open to the public?
9. We are a start-up company and do not have the required invoice but I do have one or more of the other options. Can I still attend?
10. How large does the required invoice have to be?
11. I am in the process of setting up a pet retail business and would simply like to learn more about the industry. May I attend?
12. I am pre-registered, and requested that my badge be mailed. When can I expect my badge in the mail?
13. I never received my badge in the mail, what should I do?
14. How does the "Badge Reprint" kiosk work?
15. My name is misspelled and I would like to correct it.
16. The name of my company has changed, and I would like to update my badge.
17. Our registration category is incorrect, how can I change it?
18. How can I get a list of exhibitors and their booth numbers?
19. Is there anyway to preview New Product Showcase entries?
20. Is there a schedule posted that shows all the show hours, seminars and special events?
21. Why must I go to "Badge Holder Pickup"?
22. Is there a dress code?
23. Is there a cost to attend the seminars?
24. Are children permitted on the show floor?
25. May I bring my pet to the show?
26. Are cameras allowed on the show floor?
27. Are there travel and hotel discounts available?
28. Is there a headquarters hotel?
29. I need directions to the Orange County Convention Center
30. Is there a shuttle bus service available?
31. Where is the best place to park?
32. Will it be possible to make reservations and travel plans for next year's show?
1. I attended previously but do not remember my Username and Password.
Previously qualified buyers should go to www.globalpetexpo.org/register and the "Buyer Account Login" option. "Click here" alongside "Forget Your Password?" to have it emailed to you. The trick is that we must have your current email address in our records. To update or confirm your email address, send an email to annie@americanpetproducts.org.
2. Can I pre-register to attend Global Pet Expo?
Yes. Pre-registration for Global Pet Expo is available at www.globalpetexpo.org/register.
*Companies sending attendees for the first time must qualify by following prompts for "New Buyer Qualification".
*Buyers who have attended previously may register quickly and easily by following prompts for "Buyer Account Login" and entering their Username and Password which was assigned when they qualified originally.
*Your registration confirmation contains a bar-code that may be used to print out your badge on-site. Anyone requesting a mailed badge, must pre-register by -Domestic attendees need to be pre-registered by February 3, 2012;
-International attendees need to be pre-registered by January 6, 2012.
3. Other people have attended from my company, but this is my first time, what is the best way to register?
The easiest way is for another person from your company who has attended previously to register you. They simply log on with their Username and Password where they will find a link to "Register Company Attendees". When they register you, they must also provide an email address where your registration confirmation will be sent. Your registration confirmation contains your own unique Username and Password.
If there is no one from your company who can assist you, email michelle@americanpetproducts.org and request assistance as a new attendee from a previously qualified company.
4. I am reluctant to provide my email address. Is it really necessary?
Global Pet Expo and APPA use your email address for three reasons:
1. To email your registration confirmation
2. To email your login credentials if you forget them
3. To communicate important news about Global Pet Expo that will enhance your attendance and investment in coming to the show. News such as when registration is open, how to get the best possible hotel rates, where to find links for exhibitor and new product showcase information
IMPORTANT NOTE: We do not make your email address available to any third party for any reason, not even to exhibitors.
5. I did not receive the email with my login credentials, my registration confirmation or show updates even though I have given you my current email address.
First check your spam and junk mail folders. Some email providers filter emails from globalpetexpo.org and americanpetproducts.org unless you have identified them as "safe senders". This can usually be done by simply highlighting the email address and using the drop-down menu to specify the sender as safe. Different email providers may use different techniques for this.
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6. How can I register additional employees?
Go to http://globalpetexpo.org/register and follow prompts for Buyer Account Login where you must enter your Username and Password. Once you have logged in, there is a "Register Company Attendees" utility in the lower right hand corner of the page. Click on it to review the registration status of others who have attended previously. There is also a button to "Register A New Attendee" that opens another window so you can register new people. A registration confirmation is emailed to each email provided and it will contain each registrant's own login credentials so they have access to special on-line features.
7. Can I register on-site?
Pre-registration is recommended, but on-site registration is available. Companies qualifying for the first time must be prepared to stand in long lines and must be sure to bring the two required proofs of business. One which must be a wholesale invoice from a manufacturer of distributor. No one is permitted into the show without the required two (2) proofs of business. Please click here (http://globalpetexpo.org/buyer/newbuyer.asp) for acceptable options. RETURNING qualified buyers must have company ID and personal photo ID.
8. Is the show open to the public?
No, you must show two (2) proofs of business indicating that you are a qualified buyer. Go to www.globalpetexpo.org for more information about qualification requirements.
9. We are a start-up company and do not have the required invoice but I do have one or more of the other options. Can I still attend?
Although you would not qualify to attend for all three days as a buyer, you would be able to register for one day as an Industry Visitor. The cost is $250 per person and is valid Friday, March 18. For more information, email Annie@americanpetproducts.org.
10. How large does the required invoice have to be?
The invoice needs to be for a minimum of $250. Several invoices adding up to that amount work fine also. The invoice should also be for several dozen of at least one item or dozens of an assortment. The invoice/s must reflect wholesale prices, i.e., invoices must be from PetEdge Dealer services, not PetEdge consumer catalog. Packing slips, eBay purchases and retail receipts do NOT qualify.
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11. I am in the process of setting up a pet retail business and would simply like to learn more about the industry. May I attend?
You would not be able to qualify to attend as a buyer. You may consider registering to attend as an Industry Visitor which is a one-day pass and costs $250 per person. Email annie@americanpetproducts.org for more information.
12. I am pre-registered, and requested that my badge be mailed. When can I expect my badge in the mail?
The first round of badges will be mailed out to pre-registered attendees beginning in January.
International buyers whose registration is confirmed after January 6, 2012, should expect to bring their Registration Confirmation on-site to print out their badges at the "Badge Reprint" station available in the registration area at the Orange County Convention Center.
If your badge does not arrive in the mail as requested, simply bring a copy of your registration confirmation. You may use the bar code to print out your badge quickly and easily on site.
13. I never received my badge in the mail, what should I do?
If you pre-registered and received your registration confirmation, you may print out your badge quickly and easily using the bar code on your registration confirmation email. A photo ID will also be required.
14. How does the "Badge Reprint" kiosk work?
Attendees who did not receive their badge in the mail, lost their badge, or forgot their badge may print out a copy of their badge one-time only using the Badge Reprint station located at registration. A photo ID is required to pick-up your badge, not just a business card. A copy of your registration confirmation will make it even easier because it contains a bar code that can be scanned and any counter.
15. My name is misspelled and I would like to correct it.
You have two options:
1. There are instructions on the credential that was mailed to you with instructions, or
2. Wait until you get on-site, and simply go up to THE HELP DESK to request a correction and to print out a copy of your corrected badge. Appropriate business and personal identification will be required.
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16. The name of my company has changed, and I would like to update my badge.
To change or update the name of your company you must send in a wholesale invoice under the new company name for pet products purchased in quantity from a manufacturer or distributor for resale. Documents may be faxed to the attention of "Buyer Registration" 203-532-0551, or scanned and emailed to buyers@americanpetproducts.org with a cover sheet explaining the update. On-site, the invoice must be brought to the Buyer Qualification counter.
17. Our registration category is incorrect, how can I change it?
After logging in to "Buyer Account Login" use the "Update Company Information" utility located in the lower right side of the page. Please note that there are two levels used to describe your registration category, i.e. Level One would be "Single-Unit" and Level Two would be "Pet with Dry Goods only".
18. How can I get a list of exhibitors and their booth numbers?
The 2012 Exhibitor List is available by using the Interactive Floorplan at www.globalpetexpo.org/floorplan. Qualified buyers are able to view the expanded Exhibitor contact information (products,contact information,etc) by logging in with their Username and Password.
19. Is there anyway to preview New Product Showcase entries?
No, because it is difficult to keep this list up-to-date it is no longer available to review prior to the show.
20. Is there a schedule posted that shows all the show hours, seminars and special events?
Yes, go to http://globalpetexpo.org/buyer/schedule.asp
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21. Why must I go to "Badge Holder Pickup"?
Your badge holder color identifies you as a qualified buyer to exhibitors. Only attendees with a valid badge and badge holder are permitted onto the show floor.
When you pick up your badge holder, you verify your attendance at Global Pet Expo. Attendees who do not verify their attendance are removed from the qualified buyer invitation list after awhile and must go through the qualification process all over again.
22. Is there a dress code?
Business casual is encouraged as the appropriate attire at Global Pet Expo.
23. Is there a cost to attend the seminars?
Yes, but pre-registered discounts are available.
To see the seminar schedule please go to http://globalpetexpo.org/seminars.
24. Are children permitted on the show floor?
No children under the age of 16 are allowed onto the show floor at any time. There are NO exceptions. ID may be requested. A professional Day Care service will be available during show hours for children under the age of 16. More information is available at https://www.kiddiecorp.com/appakids.htm
25. May I bring my pet to the show?
No. Only exhibitors are permitted to bring pets into the show. No other pets are allowed. Service dogs are permitted. Documentation is appreciated. Please stop by the Show Office for authorization.
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26. Are cameras allowed on the show floor?
Photography is not allowed at anytime on the trade show floor or in the New Product Showcase. Violators will be asked to leave.
27. Are there travel and hotel discounts available?
Travel Planners is the Official Travel Agency of Global Pet Expo and are your best resource for the lowest rates offered at participating hotels nearby the Orange County Convention Center. Due to the large volume of rooms reserved for Global Pet Expo attendees, Travel planners is able to negotiate the lowest rates available. Many of the hotels offer complimentary shuttle bus services to and from the convention center. Go to http://globalpetexpo.org/hoteltrael.asp for more information. Airfare and care rental discounts are also available using the tabs at the top of the page.
28. Is there a headquarters hotel?
There is not a headquarters hotel. Travel planners' website is very user-friendly and is designed to help you choose based on your budget, the location and the dates you are traveling. Don't miss the "map" tab which shows locations of all the hotels in the block reserved for Global Pet Expo attendees.
29. I need directions to the Orange County Convention Center
Go to http://www.occc.net/global/directions.asp
30. Is there a shuttle bus service available?
Yes, complimentary shuttle bus services are available to and from participating hotels and the convention center during show hours.
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31. Where is the best place to park?
The Orange County Convention Center (OCCC) operates on-site vehicle parking at both their West Building and their North/South Building. Additional parking is also offered at the OCCC's Canadian Court Garage and neighboring hotels and entertainment complexes.
For more information please click the following link, http://www.occc.net/global/parking.asp
32. Will it be possible to make reservations and travel plans for next year's show?
Yes, Travel Planners has a designated kiosk located near the Registration area. They are available to help you with any questions you may have about booking arrangements for Global Pet Expo 2012 which will be in Orlando once again, February 20 - 22, 2013.
For further information on travel arrangements is available on our website at www.globalpetexpo.org/housing.
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