March 20-22, 2019 Orange County Convention Center Orlando, FL PRODUCED BY:
American Pet Products Association (APPA) Pet Industry Distributors Association (PIDA)

2019 Retailer Excellence Awards Information

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The Retailer Excellence Awards are designed to honor outstanding independent pet stores in a variety of categories. 
 
The recipients of the Global Pet Expo Retailer Excellence Award will be announced at Retailer Excellence Awards Breakfast and Roundtable Discussion on Thursday, March 21, 7:30am at the Orange County Convention Center in Orlando, Florida. Click here to nominate a deserving retailer. 
 
Retailer Excellence Awards Categories 

1) Best Overall Single-Store Retailer: Recognizes a single-store retailer that excels in sales, customer service, store design, merchandising and community service. 

2) Best Overall Retailer (2-14 stores): Recognizes multi-unit retailers with between two and 10 stores that excel in sales, customer service, store design, merchandising and community service.  

3) Best Overall Retailer (15 or more stores): Recognizes multi-unit retailers with 10 or more stores that excel in sales, customer service, store design, merchandising and community service.  

4) Best Live Animal Retailer: This award recognizes a retailer that excels overall in sales, customer service, store design, merchandising and community service. 

5) Best Merchandising/Store Design: Recognizes a retailer that demonstrates outstanding creative techniques to promote sales and services. 

6) Best Multi-Service Retailer: Recognizes a retailer that effectively offers a broad spectrum of services including grooming, training, boarding, etc. 

7) Best Customer Service: Recognizes a retailer that provides an unmatched level of customer service, demonstrates familiarity with products and services, etc.  

8) Best Community Service/Outreach & Partnership: Recognizes a retailer that demonstrates fellowship, integrity and a clear demonstration that the store is committed to giving back to the community. 

9) Best Ecofriendly Retailer: This award honors a pet store or chain that demonstrates a strong commitment to taking a sustainable, ecofriendly approach to retailing.

10) Best Internet Marketing: This award honors a retailer that has truly embraced digital marketing to promote their business.

To learn more about the awards and to nominate a retailer, click here