General FAQs
What are the show days and hours?
- Sunday, March 21: 8:00 am – 5:00 pm
- Monday, March 22: 8:00 am – 5:00 pm
- Tuesday, March 23: 8:00 am – 5:00 pm
- Wednesday, March 24: 9:00 am – 6:00 pm
- Thursday, March 251: 9:00 am – 6:00 pm
- Friday, March 26: 9:00 am – 3:00 pm
- Friday, March 26: 3:00 pm – 9:00 pm
- Saturday, March 27: 8:00 am – 4:30 pm
How do I register for badges?
If you are an existing exhibitor looking to register please go to your exhibitor portal here. Once you are logged in look for the “Register Your Booth Staff” tile. This will take you to a separate page where you can click on “Register” to process the badges for your team. All registered booth staff will appear under “roster”.
If you are a qualified buyer please contact your key contact to get registered. If you are not sure who the key contact from your company is or you are the key contact and need your login credentials to access your resource center reach out to GlobalPet@xpressreg.net.
If you are a member of the media, learn more about applying for credentials here. If you are social media influencer, learn more about applying for credentials here. For any questions, please email publicrelations@americanpetproducts.org.
For anyone looking to attend who doesn't fall under the buyer, exhibitor, media, or social media influencer categories, please reach out to members@americanpetproducts.org.
How do I request a letter of invitation?
Where do I pick up my badge?
Where do I park and do I have to pay?
Are the shuttles available to get to the convention center?
Can I bring my service animal with me?
Is there childcare available?
We are partnered with KiddieCorp for onsite childcare during Global Pet Expo. KiddieCorp is in its thirty-sixth year of providing high-quality children's programs and youth services to conventions, trade shows and special events. Please click here for childcare registration.
Is the show handicap accessible?
The Orange County Convention Center has wheelchair ramps, automatic doors, passenger elevators and accessible restrooms for those who need them. Scooter and wheelchair rental services are provided by Scootaround. Through the on-site rental location, guests can rent mobility scooters, wheelchairs and oxygen equipment for events held at the convention center. Learn more here.
How do I register for education?
No registration is required for the Global Learning Series. However, you can use the “My Show Planner” feature found in the Global Pet Expo app to save any sessions that may be of interest to you. The show planner will be available soon.
Where can I check my bag/jacket?
Attendees can check their belongings in room S221 right off registration. The hours are as follows Wednesday 7:30 - 8:00 pm, Thursday 7:30 - 6:30 pm, Friday 7:30 - 4:30 pm.
What hotels are in the area?
Global Pet Expo has contracted onPeak as our official hotel booking company. Make your hotel reservations with onPeak or contact the onPeak Call Center to speak with our agents at (855) 992-3353 or (312) 527-7300 between 8:00 am and 4:30 pm, Monday - Friday Central Time USA. Please click here to book your hotel through OnPeak.
Is there a mobile app?
Yes, there will be a 2025 mobile app! Please check back soon.
Exhibitor FAQs
Are there any resources for first-time exhibitors?
When/where can I pick up my badge?
How do I furnish my booth?
Please reach out to GES, our official contractors, for any of the following:
- Electrical Rigging
- Food and Beverage
- Audio & Video
- Floral
The exhibitor service kit will be available this Fall.
While onsite, you will be able to get direct support from GES by texting 321.351.3974, please know that this feature will only be available from Sunday (3/23) to Friday (3/28).
Are there any restrictions to the construction of my booth?
Do I need liability insurance? How do I submit proof of insurance?
All exhibitors must submit proof of required insurance prior to setting up at Global Pet Expo. If you do not currently have the required coverage, you may purchase it through Buttine Exhibition & Event Insurance Group on behalf of Global Pet Expo.
Here are the requirements:
Global Pet Expo Exhibitors are required to carry Commercial General Liability Insurance with limits of at least $1,000,000 per occurrence, $2,000,000 aggregate.
The EAC insurance form will be available when the Exhibitor Service Kit is available. Please be sure to have a copy accessible at your booth. We must obtain proof of insurance NO LATER than 3/1/2025. An Exhibitor Appointed Contractor (EAC) is a company other than the "general or official" service provider on the show that requires access to your booth during installation and dismantling. The EAC may only provide services in the facility that are not designated by the facility as "exclusive" to a designated provider, or by the show organizer in a contract as an exclusive service for the "general or official" service provider or other third party. No EAC will be allowed to work in an exhibitor’s booth if this Notice of Intent to Use EAC and Policies and Procedures form, a valid Certificate of Insurance and the Agreement, and Rules and Regulations between Global Experience Specialists, Inc. (GES) and the EAC form is not completed by an authorized representative and received by GES 30 days prior to move-in. This Notice of Intent to Use EAC and Policies and Procedures form must be completed for every third party (as well as any other third party ordering or requesting services from GES on behalf of the exhibitor) at the above show. EAC notice of intent and insurance must be submitted with GES. You can find the form in your exhibitor service kit once available.
Everything You Need for Move-In
Move-In Parking
Personally Owned Vehicles (POV), Cart Service & Self Unloaders, should proceed direct to the facility and check in at the designated POV Check-in area, where you will be given the appropriate dock pass.
Privately owned vehicles are defined as cars, pick-up trucks, vans and other small trucks designated for passenger use, not cargo or freight. Vehicles that do not qualify for this service or that have material that requires mechanical equipment to unload will be directed to the GES Marshaling Yard.
For best access, turn onto Tradeshow Boulevard from Universal Boulevard and follow the signs.
Badge Pick-Up
Where can I relax/meet with my team?
Are there any resources for registered buyers?
Show Planner:
All attendees can use the show planner that will be available later this year. The show planner can help you plan out your Global Pet Expo experience:
- Search and Favorite (exhibitors, products, show specials and more)
- Navigate the floor plan
- Look up education sessions
- Discover networking events
- Schedule meetings
Buyer Orientation:
We will also be hosting a Buyer Orientation on Wednesday, March 26, 8:00 am, room location TBD.