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FAQS

Frequently Asked Questions

To help you make the most of Global Pet Expo, we put together this list of frequently asked questions. If you have a question that is not addressed here, please contact GlobalPet@xpressreg.net.

General FAQs

Exhibitor Move-In
  • Sunday, March 21: 8:00 am – 5:00 pm
  • Monday, March 22: 8:00 am – 5:00 pm
  • Tuesday, March 23: 8:00 am – 5:00 pm
Show Days
  • Wednesday, March 24: 9:00 am – 6:00 pm
  • Thursday, March 251: 9:00 am – 6:00 pm
  • Friday, March 26: 9:00 am – 3:00 pm
Exhibitor Move out
  • Friday, March 26: 3:00 pm – 9:00 pm
  • Saturday, March 27: 8:00 am – 4:30 pm

If you are an existing exhibitor looking to register please go to your exhibitor portal here. Once you are logged in look for the “Register Your Booth Staff” tile. This will take you to a separate page where you can click on “Register” to process the badges for your team. All registered booth staff will appear under “roster”.

If you are a qualified buyer please contact your key contact to get registered. If you are not sure who the key contact from your company is or you are the key contact and need your login credentials to access your resource center reach out to GlobalPet@xpressreg.net.

If you are a member of the media, learn more about applying for credentials here. If you are social media influencer, learn more about applying for credentials here. For any questions, please email publicrelations@americanpetproducts.org. 

For anyone looking to attend who doesn't fall under the buyer, exhibitor, media, or social media influencer categories, please reach out to members@americanpetproducts.org. 

Letters of invitation are available to all registered international attendees. If you are a buyer attendee you access your invitation letter via the resource center. Exhibiting attendees will be able to access their invitation letters at the time of their registration by clicking on the globe. 
You can print your badge at any Scan & Go kiosks all you need is the QR code found in your registration confirmation. If you do not have a QR code go to the Self Lookup location with your Photo ID.
The Orange County Convention Center does have parking available at a rate. Please click here to view instructions on parking and rates.
Shuttle buses will be available to the Orange County Convention Center from our partner hotels except for the Hyatt, Rosen Center, and Rosen Plaza as they are within walking distance. You can view the schedule here.
Anyone looking to bring their service animal with them to the show will need to have their pet registered. Please go to the Global Pet Expo Show Office and fill out the permission for pets form to obtain special ribbons.

We are partnered with KiddieCorp for onsite childcare during Global Pet Expo. KiddieCorp is in its thirty-sixth year of providing high-quality children's programs and youth services to conventions, trade shows and special events. Please click here for childcare registration.

Additionally, the OCCC has a Wellness Room designated for nursing mothers located in the South Concourse - Level 2, South Hall A, at the top of the escalator to the exhibit hall, adjacent to room S210E.

The Orange County Convention Center has wheelchair ramps, automatic doors, passenger elevators and accessible restrooms for those who need them. Scooter and wheelchair rental services are provided by Scootaround. Through the on-site rental location, guests can rent mobility scooters, wheelchairs and oxygen equipment for events held at the convention center. Learn more here. 

No registration is required for the Global Learning Series. However, you can use the “My Show Planner” feature found in the Global Pet Expo app to save any sessions that may be of interest to you. The show planner will be available soon.

Attendees can check their belongings in room S221 right off registration. The hours are as follows Wednesday 7:30 - 8:00 pm, Thursday 7:30 - 6:30 pm, Friday 7:30 - 4:30 pm.

Global Pet Expo has contracted onPeak as our official hotel booking company. Make your hotel reservations with onPeak or contact the onPeak Call Center to speak with our agents at (855) 992-3353 or (312) 527-7300 between 8:00 am and 4:30 pm, Monday - Friday Central Time USA. Please click here to book your hotel through OnPeak.

Yes, there will be a 2025 mobile app! Please check back soon.

Exhibitor FAQs

If you are an exhibitor and have some questions regarding your booth. Please take advantage of our two great resources, the Exhibitor Success Webinar and the First Timer Guide, which will be released closer to the show.
Registration and badge pick up for exhibitors begins Sunday at 1:00 pm located at the Orange County Convention Center, South Concourse, Room S220.

Please reach out to GES, our official contractors, for any of the following:

  • Electrical Rigging
  • Food and Beverage
  • Audio & Video
  • Floral

The exhibitor service kit will be available this Fall.

While onsite, you will be able to get direct support from GES by texting 321.351.3974, please know that this feature will only be available from Sunday (3/23) to Friday (3/28). 

Depending on the size and location of the booth there may be height restrictions and depending on the materials used approval may be needed from the fire marshall. Please refer to our Display Rules here.

All exhibitors must submit proof of required insurance prior to setting up at Global Pet Expo. If you do not currently have the required coverage, you may purchase it through Buttine Exhibition & Event Insurance Group on behalf of Global Pet Expo.

Here are the requirements:

Global Pet Expo Exhibitors are required to carry Commercial General Liability Insurance with limits of at least $1,000,000 per occurrence, $2,000,000 aggregate.

The EAC insurance form will be available when the Exhibitor Service Kit is available. Please be sure to have a copy accessible at your booth. We must obtain proof of insurance NO LATER than 3/1/2025. An Exhibitor Appointed Contractor (EAC) is a company other than the "general or official" service provider on the show that requires access to your booth during installation and dismantling. The EAC may only provide services in the facility that are not designated by the facility as "exclusive" to a designated provider, or by the show organizer in a contract as an exclusive service for the "general or official" service provider or other third party. No EAC will be allowed to work in an exhibitor’s booth if this Notice of Intent to Use EAC and Policies and Procedures form, a valid Certificate of Insurance and the Agreement, and Rules and Regulations between Global Experience Specialists, Inc. (GES) and the EAC form is not completed by an authorized representative and received by GES 30 days prior to move-in. This Notice of Intent to Use EAC and Policies and Procedures form must be completed for every third party (as well as any other third party ordering or requesting services from GES on behalf of the exhibitor) at the above show. EAC notice of intent and insurance must be submitted with GES. You can find the form in your exhibitor service kit once available. 

The Global Pet Expo Move-In Bulletin will be available closer to the show date. When available, it will include important information and instructions like move-in dates and times, equipment rental and labor services, rules and regulations, and safety guidelines. 

Personally Owned Vehicles (POV), Cart Service & Self Unloaders, should proceed direct to the facility and check in at the designated POV Check-in area, where you will be given the appropriate dock pass.

Privately owned vehicles are defined as cars, pick-up trucks, vans and other small trucks designated for passenger use, not cargo or freight. Vehicles that do not qualify for this service or that have material that requires mechanical equipment to unload will be directed to the GES Marshaling Yard.

For best access, turn onto Tradeshow Boulevard from Universal Boulevard and follow the signs.

Buyer FAQs

Starting on March 25th, at 7:30 am buyers can pick up their badges at registration that is located at the Orange County Convention Center, South Concourse, Room S220.
The Buyer Lounge is a central location on the show floor to take a minute to yourself or meet with other professionals. Another location to go to is the Food & Beverage section located in the back of the show hall. The Buyer Lounge is open during all show hours.

Show Planner:

All attendees can use the show planner that will be available later this year. The show planner can help you plan out your Global Pet Expo experience: 

  • Search and Favorite (exhibitors, products, show specials and more)
  • Navigate the floor plan
  • Look up education sessions
  • Discover networking events
  • Schedule meetings

Buyer Orientation:

We will also be hosting a Buyer Orientation on Wednesday, March 26, 8:00 am, room location TBD.

First, download the Global Pet Expo app. On the home page, select Vote Best New Product. You only have one vote per category. Mobile app is coming soon.
If you don’t know your credentials to log in, please contact GlobalPet@xpressreg.net with the subject "Global Pet Expo Credentials".
As the Key Contact on the account please log into your Resource Center. Under "Add Registration", you can add more employees. If you don’t know your credentials to log into the Resource Center please contact GlobalPet@xpressreg.net.